DAY 1-First Sip Welcome to Dunkin – Orientation & First SipPunch In / Punch Out ProcedureTTT Standards – Uniform & Personal HygieneDonut Case Setup & HygieneDonuts & Bakery EssentialsDunkin Original Coffee
Day 2-Espresso & Cold Drinks-Part 1 Display fridgeEspresso MachineHot ChocolateTea PreparationCold Drinks
DAY 3-Cold Drinks -Part 2 Chocolate CoolattaStrawberry CoolattaMango CoolattaStrawberry-Mango CoolattaCoffee CoolattaChocaccinoCheesecake Drink(Strawberry,Chocolate,Caramel)Kit-Kat Drink:(Caramel, Strawberry, Hazelnut)Professional Conduct & Common MistakesStrawberry MatchaMango MatchaVanilla sugar free Matcha
DAY 5-Hot Drinks Mastery Hot Chocolate MilkCappuccinoDunkaccino: (2 flavours either mocha or caramel)LatteDunka latté(2 flavors either mocha or caramel)CortadoFlat WhiteTea lattéVanilla latteWhite Mocha LatteSpanish LatteHot Cheesecake Drink(Caramel, Chocolate)
DAY 6-Customer Service & POS System 6-Step Customer Service ModelFFQC & LAST PrinciplesPOS Handling & Cash RulesDunkin AppAreeba Machine
DAY 7-Operations & Compliance Cleaning and sanitation processDelivery ProcessDrive thru processSpecial activationSystem work on ERP and paper workCompetition RulesIllnessesDD-MA (Mutual Agreements)RFFS-IHR:Win-Win
Additional Modules & Standards Sunday Expiry checklistDaily opened expiry checklistF&B StandardsOpening-Closing ChecklistExpiriesInventory PaperShifts Handling
