DAY 1-First Sip Welcome to Dunkin – Orientation & First SipPunch In / Punch Out ProcedureDonuts & Bakery EssentialsDonut Case Setup & HygieneTTT Standards – Uniform & Personal HygieneWorkplace Safety & Emergency Guidelines
Day 2-Espresso & Cold Drinks-Part 1 Display Fridge & Impulse GuidelinesIced Drinks Preparation StandardsHot Chocolate & Tea PreparationEspresso Station Equipment & HygieneEspresso Basics & Techniques
DAY 3-Cold Drinks -Part 2 Blender Safety, Hygiene & Common MistakesCheesecake, KitKat & Matcha Blended DrinksChocolate Coolatta & ChocaccinoMixed & Coffee Coolatta RecipesStrawberry & Mango Coolatta PreparationCoolatta Overview & Base Preparation
DAY 5-Hot Drinks Mastery Cappuccino Preparation StandardsMilk Steaming Basics & Temperature ControlLatte, Dunkaccino & Dunka LatteFlavoured & Specialty LattesHot Matcha, Tea Latte & Hot Chocolate MilkHot Drinks Quality Control & Common Mistakes
DAY 6-Customer Service & POS System 6-Step Customer Service ModelFFQC & LAST PrinciplesPOS Handling & Cash PolicyDunkin App & Loyalty ProgramAreeba Machine & Digital PaymentsProfessional Conduct & Common Mistakes
DAY 7-Operations & Compliance Checklists, Inventory & Expiry ControlOpening, Changeover & Closing ProceduresSpecial Activations & DiscountsDelivery & Drive-Thru ProceduresCleaning & Sanitation StandardsSystem Rules & Competition ComplianceFood Safety, Illness & Conduct
Additional Modules & Standards F&B Technical Standards & CalibrationProduct Storage & Shelf-Life ControlOpening, Changeover & Closing ChecklistsInventory Counting & DocumentationExpiry Management & Waste ControlRFSS & IHR Food Safety StandardsWin-Win Policy & Professional Responsibility
