Docs Category: DAY 6-Customer Service & POS System

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DAY 6-Customer Service & POS System

5 Docs

6-Step Customer Service Model

Last Updated: April 20, 2026

1-Acknowledge 2-Inquire 3-Suggestive sell and upsell 4- Fill the order 5-Ring the order 2 ways 1-By application:                                                                2-By Omega: To collect Smiles: If they do not have the Mobile App: 6-Thank the customer and invite him back

FFQC & LAST Principles

Last Updated: January 13, 2026

⭐ FFQC – Customer Expectations 🔧 LAST – Handling Customer Complaints

POS Handling & Cash Rules

Last Updated: April 20, 2026

💻 POS Handling Rules 💵 Cash Policy 💵Cash Register

Dunkin App

Last Updated: April 20, 2026

📱 Dunkin App Benefits

Areeba Machine

Last Updated: April 20, 2026

💳 Areeba Machine Usage