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Training Guide

Docs Category: DAY 6-Customer Service & POS System

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DAY 1-First Sip

6

Welcome to Dunkin – Orientation & First Sip
Punch In / Punch Out Procedure
TTT Standards – Uniform & Personal Hygiene
Donut Case Setup & Hygiene
Donuts & Bakery Essentials
Dunkin Original Coffee

Day 2-Espresso & Cold Drinks-Part 1

5

Display fridge
Espresso Machine
Hot Chocolate
Tea Preparation
Cold Drinks

DAY 3-Cold Drinks -Part 2

12

Chocolate Coolatta
Strawberry Coolatta
Mango Coolatta
Strawberry-Mango Coolatta
Coffee Coolatta
Chocaccino
Cheesecake Drink(Strawberry,Chocolate,Caramel)
Kit-Kat Drink:(Caramel, Strawberry, Hazelnut)
Professional Conduct & Common Mistakes
Strawberry Matcha
Mango Matcha
Vanilla sugar free Matcha

DAY 4-Rest Day

1

Chill Today, Brew Better Tomorrow

DAY 5-Hot Drinks Mastery

12

Hot Chocolate Milk
Cappuccino
Dunkaccino: (2 flavours either mocha or caramel)
Latte
Dunka latté(2 flavors either mocha or caramel)
Cortado
Flat White
Tea latté
Vanilla latte
White Mocha Latte
Spanish Latte
Hot Cheesecake Drink(Caramel, Chocolate)

DAY 6-Customer Service & POS System

5

6-Step Customer Service Model
FFQC & LAST Principles
POS Handling & Cash Rules
Dunkin App
Areeba Machine

DAY 7-Operations & Compliance

10

Cleaning and sanitation process
Delivery Process
Drive thru process
Special activation
System work on ERP and paper work
Competition Rules
Illnesses
DD-MA (Mutual Agreements)
RFFS-IHR:
Win-Win

DAY 8-Rest Day

1

OFF, FIRST SIP TO FULL SHIFT.

Additional Modules & Standards

7

Sunday Expiry checklist
Daily opened expiry checklist
F&B Standards
Opening-Closing Checklist
Expiries
Inventory Paper
Shifts Handling

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DAY 6-Customer Service & POS System

Customer experience, POS handling, loyalty app, and payment systems.

6-Step Customer Service Model
FFQC & LAST Principles
POS Handling & Cash Rules
Dunkin App
Areeba Machine

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