👨‍🍳Employees: #

• Should always be ready on the drive thru window and apply hygiene (Hair groomed-proper shaving-short nails-no accessories)
• Smile and greet the customer with polite manner (bonjour, good evening…)
• Should serve the order fast since the customer that are seeking drive thru experience are usually low in time and asking quick orders
• Should not seem pushy on upselling, yet to be swift and smart while suggesting items
• It’s important to have a clear and loud voice, making sure to have the smoothest interaction with the customers
• Carefully hand over the orders, making sure the customers have a firm grip over the items

🧑‍💼Customers: #

• Promotions should be visible through the drive thru window, whereas the customers will be looking over those items while waiting for their orders

🏬Shop #

• Make sure the drive thru window is always clean and neat, as its surrounding area is always clean and free of obstructions