{"id":127,"date":"2026-01-13T19:59:06","date_gmt":"2026-01-13T19:59:06","guid":{"rendered":"https:\/\/training.mssolutionsonline.com\/?post_type=docs&#038;p=127"},"modified":"2026-01-13T19:59:07","modified_gmt":"2026-01-13T19:59:07","password":"","slug":"ffqc-last-principles","status":"publish","type":"docs","link":"https:\/\/training.mssolutionsonline.com\/?docs=ffqc-last-principles","title":{"rendered":"FFQC &amp; LAST Principles"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">\u2b50 FFQC \u2013 Customer Expectations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Friendly service<\/li>\n\n\n\n<li>Fast service<\/li>\n\n\n\n<li>Quality products<\/li>\n\n\n\n<li>Clean environment<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd27 LAST \u2013 Handling Customer Complaints<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listen carefully to the customer<\/li>\n\n\n\n<li>Apologize sincerely<\/li>\n\n\n\n<li>Solve the problem immediately<\/li>\n\n\n\n<li>Thank the customer for their patience<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u2b50 FFQC \u2013 Customer Expectations \ud83d\udd27 LAST \u2013 Handling Customer Complaints<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[8],"doc_tag":[],"class_list":["post-127","docs","type-docs","status-publish","hentry","doc_category-day-6-customer-service-pos-system"],"year_month":"2026-05","word_count":32,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"MSCerpAdmin","author_nicename":"mscerpadmin","author_url":"https:\/\/training.mssolutionsonline.com\/?author=1"},"doc_category_info":[{"term_name":"DAY 6-Customer Service &amp; POS System","term_url":"https:\/\/training.mssolutionsonline.com\/?doc_category=day-6-customer-service-pos-system"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=127"}],"version-history":[{"count":1,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/127\/revisions"}],"predecessor-version":[{"id":128,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/127\/revisions\/128"}],"wp:attachment":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=127"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=127"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}