{"id":125,"date":"2026-01-13T19:58:30","date_gmt":"2026-01-13T19:58:30","guid":{"rendered":"https:\/\/training.mssolutionsonline.com\/?post_type=docs&#038;p=125"},"modified":"2026-04-20T13:22:38","modified_gmt":"2026-04-20T13:22:38","password":"","slug":"6-step-customer-service-model","status":"publish","type":"docs","link":"https:\/\/training.mssolutionsonline.com\/?docs=6-step-customer-service-model","title":{"rendered":"6-Step Customer Service Model"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1-<\/strong>Acknowledge<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Start with eye contact within a few seconds and a smile.<\/strong><\/li>\n\n\n\n<li><strong>Greet the customer with a polite manner<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2-Inquire<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Say how can I help with a guest focus<\/strong><\/li>\n\n\n\n<li><strong>Ask dine or takeaway<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3-Suggestive sell and upsell<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Suggest combos<\/strong><\/li>\n\n\n\n<li><strong>Try to offer a bigger size<\/strong><\/li>\n\n\n\n<li><strong>Propose options (just like a new drink)<\/strong><\/li>\n\n\n\n<li><strong>Suggest add on (flavours, whipped cream, turbo-shot etc\u2026)<\/strong><\/li>\n\n\n\n<li><strong>Suggest additional items (water, impulses)<\/strong><\/li>\n\n\n\n<li><strong>Be informative about the menu and helpful<\/strong><\/li>\n\n\n\n<li><strong>Do not say (anything else)<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4- Fill the order<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Repeat the order back to the customer<\/strong><\/li>\n\n\n\n<li><strong>Start with the thing that takes longest time<\/strong><\/li>\n\n\n\n<li><strong>Focus on serving fast<\/strong><\/li>\n\n\n\n<li><strong>Gently slide it to the customer<\/strong><\/li>\n\n\n\n<li><strong>Hand the customer the right accompaniment: Example: napkins, sugar pkt, sweet n low, straws, white stirrer, etc\u2026<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5-Ring the order<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2 ways<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1-By application:<\/strong> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scan the customer\u2019s QR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Dunkin\u2019 Leb&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Select the items<\/strong><\/li>\n\n\n\n<li><strong>Check out&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Pay: by point or by wallet<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2-By Omega:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ring the order and repeat it loudly before closing the bill<\/strong><\/li>\n\n\n\n<li><strong>State the money amount in $ and LBP with a smile<\/strong><\/li>\n\n\n\n<li><strong>Keep the money outside the drawer<\/strong><\/li>\n\n\n\n<li><strong>Count back the changeAlways make sure to give the receipt for the customer above the money change<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>To collect Smiles:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scan the customer\u2019s Id after closing the bill<\/strong><\/li>\n\n\n\n<li><strong>Click on get points<\/strong><\/li>\n\n\n\n<li><strong>Scan the barcode on the receipt<\/strong><\/li>\n\n\n\n<li><strong>Click done<\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>If they do not have the Mobile App:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You should be informative about it<\/strong><\/li>\n\n\n\n<li><strong>Tell them that you can collect points, and when you collect them, you can pay with them later on.<\/strong><\/li>\n\n\n\n<li><strong>It has many offers on it<\/strong><\/li>\n\n\n\n<li><strong>Tell them about monthly subscription<\/strong><strong>You can charge your wallet for extra benefits (smiles, offers)<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6-Thank the customer and invite him back<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Thank the customer<\/strong><\/li>\n\n\n\n<li><strong>Invite him back, mention a closing line:<\/strong><\/li>\n\n\n\n<li><strong>Example: enjoy your coffee, have a nice day, Sahten etc\u2026<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1-Acknowledge 2-Inquire 3-Suggestive sell and upsell 4- Fill the order 5-Ring the order 2 ways 1-By application: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2-By Omega: To collect Smiles: If they do not have the Mobile App: 6-Thank the customer and invite him back<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[8],"doc_tag":[],"class_list":["post-125","docs","type-docs","status-publish","hentry","doc_category-day-6-customer-service-pos-system"],"year_month":"2026-05","word_count":679,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"MSCerpAdmin","author_nicename":"mscerpadmin","author_url":"https:\/\/training.mssolutionsonline.com\/?author=1"},"doc_category_info":[{"term_name":"DAY 6-Customer Service &amp; POS System","term_url":"https:\/\/training.mssolutionsonline.com\/?doc_category=day-6-customer-service-pos-system"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=125"}],"version-history":[{"count":2,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/125\/revisions"}],"predecessor-version":[{"id":451,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=\/wp\/v2\/docs\/125\/revisions\/451"}],"wp:attachment":[{"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=125"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=125"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/training.mssolutionsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}